HELP CENTER
Campus cleaning support
BisonTidy Campus help for eligible student-apartment addresses, roommate payments, booking, cancellation and reports.
POPULAR QUESTIONS
Answers before and after booking
What does the campus clean include?
One 60-minute base visit focused on accessible shared kitchen, bathroom and living areas. Private bedrooms and beds are not included. A selected add-on adds only its displayed apartment price and work time.
How much does each roommate pay?
For the 60-minute base visit, each person pays $34.90 in a two-person group, $25.90 in a three-person group, or $19.90 in a four-person group. Selected add-ons are priced separately.
When can a date be selected?
Roommate invitations and required payments must be completed within 48 hours. After every share is paid, the leader chooses an available first service slot within 48 hours.
Does the address map identify my apartment unit?
No. The Google map marks the verified street-address point for the building. Your apartment/unit remains a separate required booking field, and the roommate group confirms its real participant count.
How do cancellation and re-clean support work?
Eligible cancellation value is issued as account credit first; cash refunds are not automatic. After arrival but before work starts, only the $25 apartment arrival fee is divided across participants. A complaint, re-clean request or report issue receives a first response within 48 hours.
ACCOUNT SUPPORT
Get help with your service
Students and roommates
Use your apartment account to open a tracked support request with its 48-hour response window.
Open supportSend a tracked support request
Tell us what you need help with. We record your request before asking you to confirm your email. You can later link it to a verified Individual account without changing an order or payment owner. Unclaimed request details and verification email records are removed from our local systems after 60 days.