Our 12 Service Commitments.
Our standards for payment, safety, privacy and service.
Safe and accountable
Background-checked cleaners
A current passed background check is required before assignment. Verification is valid for 12 months; missing, failed or expired proof blocks dispatch.
Review staffing evidencePrivate recording, your choice
Recording is on by default. Any verified roommate may turn it off. Access is restricted and recordings are deleted after 30 days.
Read the Privacy PolicyA report after every visit
The published report records checklist results, evidence, exceptions and reminders for every verified address member.
Open cleaning records
Clear and convenient
A focused 60-minute clean
The base visit gives accessible shared areas one focused hour. Add-ons extend the visit only by their displayed time.
See how the visit worksNo registration fee
Start without a registration fee. Manage eligible changes, pauses and cancellations online.
Visit the Help CenterManage everything online
Check status, confirm a date, control recording, pause, resume or cancel online at any time the booking stage allows.
Manage a Campus account
Fair from start to finish
No tips. No hidden fees.
We do not ask for tips. The displayed base price, selected add-ons and disclosed arrival rule are the only Campus charges.
Review all displayed charges48-hour support response
A complaint, missed-area request or report issue opens a support ticket with a 48-hour first-response deadline.
See the support pathCancel free before arrival
Cancel before arrival for free. If the cleaner arrives before work begins, a $25 apartment arrival fee is divided across the group.
Review cancellation terms
Ready to start?
Your request, displayed price and accepted policies govern the visit.